To make sure that the device is working properly, follow the three steps:

1. Verification of LEDs

2. Checking the device configuration (IP Settings)

3. Check the device logs (description below)

Verification of LEDs

Front-panel LEDs

Normal operation of the device is signaled by LEDs as follows:

LED	Correct operation
Power (PWR)	Continuously lit
User	Blinks during flashdisk read/write
Ready (RDY)	Blinking
SIM1 (only 3G device)	Slow flashing in stand-by mode, Quick flashing when modem 1 in use
SIM2 (only 3G device)	Not used

Checking the device information

The device information (device type, software version, modem IMEI, IMSI, network signal strength, network name) can be found under menu “Settings” > “Sysinfo”.

Device logs

Under menu “Settings” > “Logs” you can find latest lines of device logs: modem log, database log and system log. In case of any problems with the device these logs are a valuable source of troubleshooting information.

Extended device logs can be downloaded via button “Download device logs” in menu “Settings” > “Logs”.

When the device is not reachable

1. Check if the device is correctly connected to the network. Check LED status of RJ45 socket.

2. In the case when the device does not respond due to a malfunction or incorrect user settings please reboot the device by disconnecting and connecting power source (or pressing Reset switch).

3. If you still cannot connect with the device, it is possible to restore to factory IP settings by using the SW button.

Restoring factory defaults

This action restores the following settings to default values: IP settings, time zone settings, database content, Linux OS users/passwords

In order to restore factory defaults, proceed with the following steps:

STEP 1: When the device is ready to operate

STEP 2: Press and hold SW button for 10 seconds

Restore service is counting down.

STEP 3: Release SW button after 10 seconds. User LED will begin to blink.

System is reading factory defaults. Factory settings are being applied to the device.

STEP 4: Wait until system reboots. Default settings are restored.

System is going for a reboot.

Please note, that after reboot the device will be finishing the process of factory reset, therefore it can take longer for the system to start.

Service & Repair

Warranty

Your SMSEagle comes with a standard 2 years of technical support and hardware repair warranty coverage. The standard warranty can be extended during device purchase to 3-years coverage (check your purchase conditions). For detailed information on warranty terms and conditions check the warranty card that comes with your device or follow the link: www.smseagle.eu/downloads

Service

Before contacting with support team, be sure that you have read Troubleshooting section of this manual.
SMSEagle Support Team is available by email or telephone.

Support Portal: https://support.smseagle.eu

Email: support@smseagle.eu

Phone: + 48 61 6713 413

The support service is provided by:
Proximus Sp. z o.o.
ul. Piątkowska 163,
60-650 Poznan, Poland

When contacting support team, be prepared to provide the following information:

System Logs

Go to menu Settings > Logs > “Download device logs”. Provide log package to support team when requested.

MAC address

Each SMSEagle device has its unique MAC address. MAC address is printed on the device body or can be found in menu Settings > IP Settings