Troubleshooting

To make sure that the device is working properly, follow the three steps:

1. Verification of LEDs

2. Checking the device information (System info)

3. Check the device logs (description below)

Verification of LEDs

NXS-9750 LED locations - SIM1, SIM2, Power, User and Ready LEDs — LED locations

Normal operation of the device is signaled by LEDs as follows:

LED	Correct operation
Power (PWR)	Continuously lit
User	Blinks during flashdisk read/write
Ready (RDY)	Blinking
SIM1 NXS-9750-3G	Slow flashing in stand-by mode, Quick flashing when modem 1 in use
SIM2 NXS-9750-3G	Not used

Checking the device information

The device information (device type, software version, modem IMEI, IMSI, network signal strength, network name) can be found under System > System info. See System.

Device logs

Under System > Logs you can find the latest lines of device logs: modem log, database log, and system log. In case of any problems with the device, these logs are a valuable source of troubleshooting information.

Extended device logs can be downloaded via the Download logs button on the same page. See System.

When the device is not reachable

Check if the device is correctly connected to the network. Check the LED status of the RJ45 socket.
If the device does not respond due to a malfunction or incorrect user settings, reboot the device by disconnecting and reconnecting the power source (or pressing the Reset switch).
If you still cannot connect to the device, it is possible to restore factory IP settings using the SW button.

Restoring factory defaults

The Reset to Default Settings function allows you to quickly restore the device to its original factory configuration.

Warning

Restoring factory defaults permanently removes current user configuration. Ensure any necessary settings or data are backed up before proceeding.

To initiate the reset, press and hold the SW button for 10 seconds. The device will enter recovery mode.

LED signaling	USER actions	System reaction
	1. When the device is ready to operate	–
–	2. Press and hold SW button for 10 seconds	Restore service is counting down.
	3. Release SW button after 10 seconds. User LED will begin to blink.	System is reading factory defaults. Factory settings are being applied to the device.
	4. Wait until system reboots. Default settings are restored.	System is going for a reboot.

Hardware Rev.5 and later

Rev.5

The process uses a dedicated read-only recovery partition, ensuring the restore image remains intact and unaffected by normal device operation. Once recovery mode is entered, a single short beep starts a 10s countdown. A second short beep confirms the start of the restore process. The entire process typically takes a few minutes to complete.

Upon successful completion, the device signals with three short beeps, followed by a 10s countdown before automatically restarting. If the operation is cancelled during the countdown, two short beeps are emitted. In the event of a restore error, the device emits one long beep followed by two short beeps, then exits to a service shell for diagnostics.

Hardware Rev.3–Rev.4

Rev.3 Rev.4

The reset function restores only the following settings to their default values: IP settings, time zone settings, database content, and Linux OS users/passwords.

Service & Repair

Warranty

Your SMSEagle comes with a standard 2 years of technical support and hardware repair warranty coverage. The standard warranty can be extended during device purchase to 3-years coverage (check your purchase conditions). For detailed information on warranty terms and conditions check the warranty card that comes with your device or follow the link: www.smseagle.eu/downloads

Service

Before contacting the support team, be sure that you have read the Troubleshooting section of this manual. More information and useful hints about SMSEagle device configuration can also be found in our online knowledgebase, at the same address as the support portal below.

SMSEagle Support Team is available by email or telephone.

Support Portal & Knowledgebase: https://support.smseagle.eu

Email: support@smseagle.eu

Phone: + 48 61 6713 413

The support service is provided by: Proximus Sp. z o.o. ul. Piątkowska 163, 60-650 Poznan, Poland

When contacting the support team, be prepared to provide the following information:

System Logs

Go to System > Logs > Download logs. Provide the log package to the support team when requested.

MAC address

Each SMSEagle device has a unique MAC address. It is printed on the device body, or can be found under System > System info.